We are looking for a self-driven and experienced Collection Specialist to join our team in Guadalajara Jalisco. Acting as a bridge between our Accounting and Customer Support teams by helping our clients clear their missed or outstanding payments.
- Functions in a fast-paced goal-orientated environment to reduce delinquent accounts
- Delivers superior performance and results against KPI goals
- Proactively reaches out to delinquent accounts to collect payment to avoid lapse in services
- Takes inbound calls to collect payment and reactivate services that have lapsed due to non-payment
- Assists in the efforts to update contact, company, and billing information to obtain payment
- Assists with providing renewal quotes to clients for upcoming renewals
- Provides all accounts receivable, customer service and collections efforts for assigned accounts
- Provides customers with a great experience that increases their lifetime value
- Delivers prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (ticket system and CRM)
- Excellent written and verbal communication skills
- Bilingual - English, Portuguese
- Maintains a positive attitude under pressure
- Comfortable handling escalated customer interactions
- Great active listening (and reading) skills to ensure you understand each customer’s needs
- At least 1 year of working in a call center environment
- Time management skills: A multi-tasker that can handle a high volume of calls/tickets/emails/opportunities
- A basic understanding using the Microsoft Suite of products
- Experience with CRM tools such as Microsoft Dynamics or FreshDesk
Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.
- Our teams collaborate and work with each other towards a common goal.
- We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
- It's all about the team: become part of a community that values respect, support, and open feedback
- Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
- Benefit from learning opportunities – internal & external
- Health Benefits: major medical expenses services
- Food Vouchers
- Paid Vacations / PTO
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
