Chennai, India

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Billing Collections Specialist is an integral part of Toast’s Billing & Collections team and is responsible for supporting the collections operations activities. This is a challenging role that requires problem-solving and the ability to record complex billing transactions in various systems while providing excellent customer service and remaining financially responsible for Toast. This role will involve significant interaction with customers as well as internal stakeholders to make a tremendous impact for all. The ideal candidate is passionate, empathetic, and collaborative given that many solutions require working cross functionally with numerous internal partners.

Key Responsibilities

Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals
Review, investigate, and resolve a steady volume of daily inbound cases
Respond to customer account inquiries and follow through to resolution in a timely manner
Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
Post customer payments, refunds, and deposits by recording ACH and credit card transactions
Provide weekly reporting related to past due accounts and give recommendations for resolution
Work closely with Care and Accounting teams to identify customer trends and behaviors
Collaborate with other teams to identify and implement efficiencies in the collections process
Consistently meet strict deadlines related to month-end close.
Ad hoc projects as necessary

Qualifications

We are seeking a highly organised, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly.

B.com or graduation related to Finance and 1-3 years of relevant experience
Extreme attention to detail and meticulous organisation
Strong technical aptitude
Excellent written and verbal communication skills
Confidence prioritising and making time sensitive decisions in a fast-paced environment
Excellent time management and strong sense of urgency
Relentless problem-solver

Job Details

Work Timings: 6pm - 3am IST (Hybrid)

Bonus Skills:

Prior experience with Netsuite, SalesForce, of other similar SaaS- based ERP and CRM systems

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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Collections Representative