We are looking to bring on a dedicated, results-driven Collections Manager who can balance assertiveness and empathy. The ideal candidate will be a strategic leader with a deep understanding of credit management, strong analytical abilities, and excellent communication skills. In this role you will oversee the entire collections process, ensuring that the organization's receivables are managed efficiently and that outstanding debts are collected promptly.
This position will initially provide coverage during an employee's parental leave but with Navan’s intended growth, we anticipate that the role will likely be required on a long term basis after expiration of the initial term.
What You'll Do:
- Lead the collections teams across different regions (EMEA & APAC) to ensure collections activities are completed and policies are adhered to.
- Conduct organizational reviews with employees to assess operational performance and development opportunities
- Create and enforce comprehensive collections strategies that drive efficiency and improve cash flow.
- Establish and monitor key performance indicators for the Collections team, including collections rates, DSO and aging of the account receivables
- Maintain and improve collection policies and procedures in alignment with legal requirements and industry best practices.
- Identify, assess and mitigate risks associated with receivables and exposure, ensuring compliance with internal controls.
- Analyze collections data, prepare reports for senior management and make data-driven decisions to improve collections processes. Provide regular reports on collections performance, aged receivables, and bad debt write-offs to senior management, along with actionable insights and recommendations.
- Manage the escalation process for complex or high-risk accounts, working closely with the team to resolve issues and recover outstanding balances.
- Actively collaborate with AR stakeholders (Cash App, Billing, etc) to streamline processes across the teams
- Build strong relationships with Commercial teams and other key stakeholders
- Conduct AR Reviews with Collectors on the status of delinquent accounts and collection efforts
- Work closely with data teams and product teams to implement new reporting, procedures, or technologies as needed.
- Oversees the relationships with external Collections & Insurance Agencies
- Other duties and responsibilities as assigned
What We’re Looking For:
- 7-10 years of collections experience
- 5+ years of people management experience
- In depth knowledge of Accounts Receivable processes, cash collection strategies and practices
- Demonstrated ability to lead and develop teams
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment
- Strong analytical and problem solving skills with the ability to interpret complex data.
- Excellent verbal and written communication skills, with the ability to interact with internal and external stakeholders at all levels.
- Experience working with Corporate Travel and or Credit facilities would be favorable
- Experience implementing new ways of working, or product enhancements
- Bachelor’s degree in accounting or similar degree required
- Project Management experience a plus
- Experience with ERP systems is a plus
- Able to operate independently and as part of a larger functional team
