About the Team
Would you like to be part of a team that is creating a unicorn within a unicorn? Solve some of the biggest challenges facing financial inclusion of Bharat? Well, then here’s your chance! Financial Services (FS) is one of the biggest new bets we are taking at Meesho on the next 10x horizon opportunity for us. Just as Ant Financial did for Alibaba, and Mercado Pago did for Mercado Libre, our vision is to build financial services for Meesho, becoming our key growth and revenue driver. Our team works closely with product, finance, F&E, seller growth, data science, analytics teams and several external partners. As a Financial Services team, we always look at the bottom line. And the bottom line is - in this team, you should expect to have fun as you learn and grow.
About the Role
As a collections manager, you will be leading collections efforts for all our lending products. You are expected to independently partner with external agencies, set up robust processes and craft strategies to maximize the collection efficiency while optimizing cost. You will have a direct impact on the PnL of the program.
What you will do
- Define, own, and drive collection targets
- Refine collections strategy including intensity and channels for collections
- Monitor performance of agencies including adherence to code of conduct
- Onboard new agencies to scale up collections capability both tele and on ground as well as reduce cost
- Synthesize and present performance metrics to leadership
- Develop in house collections capability post scale up with agencies
- Manage Bucket level resolution, Roll Back and Normalisation targets achievements along with capacity planning
- Managing customer queries & complaints with efficient redressal mechanisms in place
- Responsible for setting up robust fraud management & operations practices to reduce the delinquency rates
- Be hands on and on the ground
What you will need
- You have 5-10 years of end to end collection management experience
- You have Experience of managing collections for digitally originated unsecured loans
- You have Exposure to collections management across channels of digital, tele-calling, feet on street
- You have sharp expertise in SKIP tracing methods
- You have Strong critical thinking and data led approach to problem solving You have passion to achieve best in industry cure rate
- You are well versed with domestic geographical pockets and can continuously improve the scope of collection
- You have sound knowledge of Audit & Compliance
- You have sound knowledge about legal & litigation processes
- You have strong stakeholder management and communication skills
