Who we are: Fi is a money management app that listens to your needs, understands your wants, and gently nudges you to achieve your financial goals. On the inside, we’re a deep-tech startup that’s building a highly innovative and secure financial hub for a digital-first generation.
Who we’re looking for: Exceptional, innovative people! Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.
What is this role about :You will be part of the Operations team at Fi and head the overall collections charter for any secured or unsecured lending products across our partner ecosystem.
Roles and responsibilities
- Build and Lead a dynamic and lean collections org that would include an in-house team and agency network for Fi.
- Responsible for monitoring, controlling and reporting on key metrics on portfolio performance to all key stakeholders.
- Institutionalize robust feedback mechanism through hindsighting of delinquent customers to improve credit risk policies.
- Provide thought leadership and guide the organization on building a state of the art collections function.
- Effectively engage business finance to budget for and help plan, manage and optimize overall Cost of collections.
- Drive the process excellence & innovation charter through product interventions, workflow automations & partnership opportunities to help control delinquencies.
- Build a quantifiable deeper understanding of customer segments and formulate dynamic strategies and customized curing approaches for each.
- Engage and collaborate with internal user risk and credit risk teams to develop early warning signals and provide feedback to existing signals.
- Explore and experiment with network, processes and collections constructs to keep optimizing ways of working and be ahead of the pack.
- Be the compliance custodian for collections and standardize and implement a code of conduct across processes, communications and other touch points.
- Build and leverage Industry connects for continued market research, benchmarking and uplevelling of internal collections policies.
- Identify and surface partner pain points and opportunities for improvements and find structural solves to achieve business goals.
- Set aspirational performance goals for the team and drive a culture that thrives on consistently exceeding targets and delivering results.
Qualifications
- Minimum of 4 years of experience in collections/supply chain/logistics/network design in the Fintech/E-Commerce industry.
- Strong analytical skills, data driven approach and experience in handling complex numerical and statistical analysis methods.
- Strong presentation and interpersonal skills and experience in engaging cross functional teams, external stakeholders & senior leadership.
- Experience in building and leading teams/managing programs.
Selection Process : Once you apply, we will review your application and reach out incase of fitment. Expect at least 3 rounds to assess your articulation & communication, general aptitude, attitude and team fitment.
We aspire to create an inclusive culture of diverse people not just because it's the right thing to do but because heterogeneity inspires us and is more fun! We employ people solely on merit and do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
