Key Job Responsibilities:
- Handling department’s email inbox. Responding to the emails and providing the information required by the internal and external customers
- Preparing disconnect letters for delinquent accounts and sending them to the customers by registered mail
- Contacting the customers to ensure the invoices were received and confirming the payment process
- Completing admin and any other forms requested by the customer
- Conducting collections calls for due accounts as assigned.
- Managing large amount of incoming phone calls and follow up with customer
- Helping set up account on pre-authorized payment by calling the customers
- Contacting all customers with PAP rejects to update their payment information
- Any other collections duties as assigned.
- Post-Secondary Education in Business Administration or a related discipline valued.
- Minimum of 2+ years of previous collections experience
More about the position:
- High proficiency in Excel
- Excellent communication, interpersonal, and presentation skills
- Must possess strong analytical skills and sound business judgment
- Self-direction and organization skills critical to achieving month-end reporting deadlines
Our offerings include:
- Competitive compensation
- Employee Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
- Criminal Background Check
- Reference Check
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
