The Opportunity
As a Collections Specialist, you will hold a customer-facing role and will primarily be responsible for
contacting our customers with overdue account balances and oversee projects not billed yet
Responsibilities:
Manage a collection client portfolio between 50 to 150 accounts
Posting payments in clients’ accounts (between 2hours and 5 hours a day)
Follow-up payments reconciliation
Making outbound collection calls in a professional manner while keeping and improving customer relations
Resolving client-billing problems and reducing accounts receivable delinquency, applying good customer service in a timely manner
Collecting customer payments in accordance with payment due dates
Maintaining accurate and complete notes of conversations with delinquent customers in order to facilitate further collection activity
Identifying issues attributing to account delinquency and discuss them with management and with Sales Rep
Setting up and documenting payment arrangements with debtors
Providing timely follow-up on payment arrangements
Identifying, preparing and forwarding accounts to the appropriate collection agencies
Interacting with collection agencies through on-going communication to resolve delinquent accounts
