About Figure
Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure’s platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation.
Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space.
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About the Role
As a Collections Associate, you will be responsible for contacting borrowers with early-stage overdue payments to negotiate and facilitate the resolution of outstanding debts. You will work closely with borrowers to establish payment plans, answer inquiries, and provide assistance in bringing accounts up to date. Your objective is to recover outstanding balances while maintaining positive customer relationships and adhering to applicable laws and regulations.
What You’ll Do
- Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence.
- Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication.
- Negotiate repayment plans or settlements with borrowers based on their financial situation and the organization's policies.
- Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances.
- Address inquiries from borrowers regarding their accounts, payment history, and related matters.
- Maintain a professional and courteous attitude, ensuring positive interactions even in challenging situations.
- Document all interactions with borrowers, including details of conversations, agreements, and any promised payments.
- Update and maintain accurate records of accounts, payments, and communication history.
- Ensure compliance with relevant laws, regulations, and industry standards governing debt collection practices (e.g., Fair Debt Collection Practices Act).
- Provide regular updates and reports on collection activities, progress, and any issues to supervisors or management.
What We Look For
- 1-2 years of experience with default or in-house collections (0-60 day delinquency preferred).
- 1-2 years of experience in a contact center environment.
- Previous experience in mortgage, financial services, banking, or lending.
- Strong communication and negotiation skills.
- Familiarity with debt collection laws and regulations.
- Ability to handle difficult conversations and maintain composure under pressure.
- Proficient in using computer systems, databases, G Suite, and relevant software.
- Able to commute to our Charlotte, NC office on a hybrid basis
- A quick and flexible learning style with the ability to navigate new technology platforms.
- A positive and problem-solving approach to customer service.
- Excellent communication and relationship-building capabilities.
- Ability to instill trust and rapport with customers.
- Strong organizational and prioritization skills.
- Flexibility and adaptability to ongoing refinements in process and structure.
Benefits To You
- Competitive salary and growth opportunities
- Performance-based bonus structure
- Equity stock options package
- Employer-funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
- Employer-funded life and disability insurance coverage
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Up to 12 weeks paid family leave
- Continuing education reimbursement
- Routine Team swag deliveries!
The hourly rate is $22/hr with a competitive performance bonus. Actual compensation may vary based on individual candidate experience and location.
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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