Colleague Workplace Experience Transformation Analyst

The Colleague Experience Portfolio team within TS&S are responsible for ensuring that Informa colleagues enjoy a great technology experience.

It seeks to achieve this by managing and co-ordinating technology change in a holistic way to ensure that the overall outcome is both positive for Informa and enjoyable to use.

It exploits the use of colleague journeys to fully understand the impact that technology is having on Informa people. Seeing the wider overall view enables the team to see and promote opportunities for beneficial change.

Through interaction and engagement from a wide range of stakeholders including technical teams, architects, service management, HR and Real Estate the team creates integrated improvement roadmaps, schedules and delivery plans.

The team also continually seeks improvements in operational delivery, technology catalogues and standards and in engagement with the Informa business.

The role of the Colleague Workplace Experience Transformation Analyst is central to delivering the key Team outcome of a better colleague experience.

You will be responsible for supporting the transformation of how we understand and respond to colleague experience and how technology and workplace changes can impact colleagues.

You will be involved in understanding our colleague make up and distribution, creating methods of eliciting views, perceptions and feelings in a way that can be analysed and actions generated and feeding these actions into changed processes for engagement, communication, training, technology and workplace design and more.

Key Activities 

Understanding Colleague Qualitative Feedback

• Devise methods for segmenting Informa colleagues
• Create personas relevant to workplace experience
• Create methods for eliciting meaningful views and opinions via multiple methods
• Devising, planning and carrying out workshops, interviews, polls etc

Utilising Colleague Quantitative Feedback

• Understand and analyse existing relevant system metrics relating to communications, training and adoption
• Devise methods for combining with qualitative feedback

Analysis and Review

• Create methods for extracting feedback to be analysed, grouped and themed
• Understand how technology and workplace teams engage with colleagues – an as is state
• Perform analysis of the feedback to propose beneficial changes to existing processes

Action and Implementation

• Create plans for implementing the proposed changes
• Devise measurement techniques to demonstrate improvements

What we’re looking for

• Technology savvy, understands the environment and has an eye on future developments
• Understands how technology and workplace can impact and interact with people
• An analytical mind with a magic human touch
• People person who finds engaging with others a natural activity
• Great communicator who can translate complex worlds to others
• Intelligent, inquisitive, always looking to make things better
• A Pro-active self-starter who just wants to get on and do
• Operating onsite two-three days a week for this role.

Alongside a competitive salary, Informa also offers the following employee benefits:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition, and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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