Your playing field:
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Back Office Expertise: Your role will mainly focus on developing and optimizing Salesforce and a company-owned Back Office with the technical teams.
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Team Leadership: You will lead one CO Optimization Specialist and be responsible for mentoring, training and ensuring high-quality deliverables.
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Cross-functional Collaboration: As a pivotal link between Customer Operation and Technical teams,
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Documentation: Documentation is key to the success of this role; for each change/project, you will be responsible for documenting the Problem Statement, Expected Outcome and support with Requirements documentation.
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Project Management: Each change and improvement would require following an internal process to ensure that essential steps are not foreseen.
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Roadmap Management: You will monitor the technical roadmap and collaborate with Product Owners and Stakeholders to prioritize initiatives effectively.
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Technology Implementation: You will oversee the implementation of new technologies support with testing, ensuring a smooth transition and enhanced operational efficiency.
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Tool Ownership: Besides Salesforce and Backoffice, you will also be responsible for developing and maintaining tools like JIRA, Confluence, etc.
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Strategy. You play a vital role in contributing to the development and execution of the organization's data strategy.
Which skills should you bring to the pitch:
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Minimum of 3 years' relevant experience. In a similar operational role within the gaming industry, specifically on Salesforce and BackOffice optimization.
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Project Management. Have strong project management skills
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Excellent Understanding of all Customer Operations Functions. Understanding customer operations methodologies and end users' needs is essential to succeed.
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Excellent Written and Communication Skills. To succeed in this role, you would require excellent Written and Communication skills.
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You have advanced analytical skills. Your analytical skills will help you understand complex issues and create reports.
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Artificial Intelligence. Have a genuine interest for new technology and how we can apply it in the Customer Operations Area to improve our service and ensure a smooth customer journey.
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Languages. Our #oneteam comprises more than 40 nationalities working together to achieve Tipico's mission. English is the way we communicate within the company.
This is how we score with you:
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Established International Group. We have a solid foundation on which to grow.
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Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
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On-site childcare. Worried about where to leave your 3+ year old kids? We’ve got a game plan.
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Relocation Support. To make your move to Malta as smooth as possible
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Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
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Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
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Modern offices. Our very own Tipico Tower provides an open plan space with the latest technology.
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Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
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Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
