Co-op/MDF Specialist

Starting base salary US $36,500 – $44,000

CAD $38,500 - $46,000*

Plus Bonus, Equity & Benefits

* Pay transparency

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process. 

What you will be doing: 

The 360insights Claims Audit Specialist offers multiple levels of support to the Co-op/MDF line of business. Utilizing 360 Platforms, phone, and email tools, the Co-op/MDF Promotions team manages thousands of claims and interactions which must be delivered at the highest level of quality and customer service.

The Claims Audit Specialist handles the processing of Co-op/MDF claims and pre-approvals, along with providing customer service (calls and emails).

• Be an expert on Co-op Advertising Policies, Procedures, and Programs
• Apply policies and procedures in a detailed, accurate, and consistent manner
• Scan and upload Pre-Approval and claim documentation, when necessary • Enter claims into one of 360’s Platforms
• Review and process Pre-Approvals
• Review and process co-op advertising claims
• Calculate claim values using client and compliant procedures
• Be proactive in problem solving
• Review different types of advertising for compliancy
• Handle oral and written communication in a professional and timely manner, when necessary
• Maintain and exceed individual KPI’s (Key Performance Indicators), including high standards of quality.
• Participate positively in the 360 Culture and philosophy

What you’ll bring:

• High quality business communication skills – written and verbal
• Detailed oriented
• Ability to apply logic to grey areas
• Working knowledge of percentages
• Bilingual (French or Spanish) is an asset.

Why 360?  

Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK. 

At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:

Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.

Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.