Cloud Support Specialist

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Cloud Support Specialist  to join our team.  

This is an on-site role located in or near San Juan, Puerto Rico.

Position Description:

Ardent and its partners are seeking a Cloud Support Specialist. We are currently seeking a Cloud Support Specialist for a 12-month contract with the possibility of extending. The Cloud Support Specialist will work to support and maintain cloud-based solutions.

Responsibilities and Duties:

• Modifying and improving existing systems.
• Educating teams on the implementation of new cloud technologies and initiatives.
• Supporting modular cloud-based systems.
• Maintaining cloud solutions in accordance with best practices.
• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
• Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.
• Regularly reviewing existing systems and making recommendations for improvements.
• Interacting with clients, providing cloud support, and making recommendations based on client needs.

Requirements: 

• 2-3 years of experience in the field of cloud computing.
• Experience with cloud computing services in AWS (example: EC2) and Azure Virtual Machines.
• Experience supporting on premise servers running either Physical, Hyper-V, or VMware.
• Office 365 experience is needed for Mail, SharePoint, teams.
• Troubleshooting and analytical skills.
• Good communication and collaboration skills.

Due to the nature of the work we support, all candidates in consideration for this role must be U.S. Citizens willing to undergo a background investigation process.

Ardent is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.