The Role:
Cloud Support Engineers are responsible for providing customer-facing technical support for a set of MicroStrategy Products.
This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.
To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.
Your Focus:
- Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
- Develop strong relationships with MicroStrategy customers and partners through daily, high-quality interactions via email and screen share sessions
- Find creative and sophisticated solutions to complex or higher-priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers, internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Required Experience and Skills
- Complete or in-progress bachelor’s degree, preferably in a technical field (Engineering, Computer Science, or related careers)
- Based in Gran Buenos Aires region, Argentina. Hybrid role.
- Able to support MicroStrategy customers during their working hours between 10 am to 7 pm GMT-3. Availability to work weekends on-call up to twice per quarter.
- Excellent oral and written English communication skills are required (B2 or higher).
- Minimum of 2 years of IT customer service experience / strong customer focus
- Strong knowledge of Windows/Linux System Administration, SQL, and virtualization.
- Working knowledge of Cloud Infrastructure.
- Advanced analytical and troubleshooting skills and experience
- Excellent time management skills to effectively prioritize tasks, handle multiple responsibilities, meet deadlines, and manage competing priorities in a dynamic work environment.
- Knowledge of Python, REST API, Java, or XML/XSL technologies is a plus
- Knowledge of the MicroStrategy Product or similar BI Tools is a plus
- Foundational-level Certifications in AWS, Azure or Google Cloud are nice to have.
The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder.
