Cloud Solutions Engineer (Portfolio Companies: Sitecore)

Job Description

Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers more than 500,000 digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. 

Our employees are our foundation. Sitecore is built upon a diverse group of passionate, innovative, and collaborative individuals located across four continents and over 20 countries. The Sitecore values of Foster Collaboration, Push Boundaries, Take Ownership, Cultivate Community, and Customers First are what drive and unite us across the globe. Learn more about the Sitecore values here: https://www.sitecore.com/company/our-values

Sitecore is experiencing spectacular growth all over the world.  To build on Sitecore’s success and growth, we’re looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science, with CMS knowledge and Cloud administration experience, to join our Managed Services team.

 

Responsibilities:

• Provision, support and maintain our customer's cloud and on-premise environments and Sitecore products
• Implement and maintain tools for monitoring and operations
• Implement and maintain tools for logging and reporting
• Troubleshoot and resolve issues in non-production and production environments
• Respond to service disruptions while maintaining SLA uptime
• Participate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone access
• Proactive monitoring to ensure that issues are being identified and addressed in real-time
• Implement and maintain the highest level of security standard and ensure client data integrity
• Collaborate with customers and engineering for new release planning
• Develop and maintain documentation on operational procedures
• Automate and streamline production operations and processes (PowerShell/MS runbook)
• Execute scheduled maintenance and optimization services
• Assist in infrastructure design, estimating, and communicating with clients and prospects

Job Qualifications:

At least 3 years of client technical support experience

• Excellent command of English
• Infrastructure and network knowledge
• Network and application security knowledge
• Knowledge of Sitecore, Adobe, Wordpress or other CMS
• Application support experience
• Experience with Load Balancing Solutions
• Azure / Cloud administration experience, including scripting and automation
• Database knowledge in MySQL, MS SQL, MongoDB
• Experience with Cloud and Sitecore is an advantage
• Experience with load testing tools is a plus
• Experience with CDN/WAF solutions is a plus

• 24x7 on-call experience

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.