IFS is hiring a

Cloud Operations Engineer (Portfolio Companies - Sitecore)

Colombo, Sri Lanka
Full-Time

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

About the Role / The Opportunity:

As a Cloud Operations Engineer in our Cloud Operations team, you will assist our global list of companies using Cloud services and features to run mission-critical applications. You will work directly with the engineering teams to assist customers making use of the many capabilities. You will also work directly with customers to provide the world class support that drives customer success.

What You’ll Do:

  • Learn the ground-breaking cloud technologies that power Cloud
  • Monitor health of all Cloud services and ensure support activities are completed within predefined SLAs
  • Proactively respond to outage or service level downgrade scenarios
  • Interact with cloud and technologists around the world and resolve customer issues
  • Drive customer communication during critical events

What You Need to Succeed

  • Typically required 1 year experience in a support role or another technical area such as DevOps engineering or SRE. Fresh Graduate are encouraged to apply.
  • In-depth knowledge of network structure, web application architectures, micro-services and related technologies
  • Self-starter who is excited about technology with strong customer focus, troubleshooting & multi-tasking skills
  • Excellent problem solving and logical thinking skills
  • Excellent English verbal and written communication skills
  • College degree in Engineering or equivalent experience
  • The role requires delivering operational duties via a 24 x 7 shift operation 

Additional Skills That Could Set You Apart:

  • Experience troubleshooting applications and infrastructure in an enterprise environment
  • Relevant Microsoft certifications (such as MCSE or MCSM)
  • Solid knowledge cloud services such as Azure, AWS and container virtualization
  • Hands-on experience with Continuous Deployment practices, TeamCity or Jenkins tools
  • Experience working in large enterprise environments

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

Apply for this job

Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!

Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Cloud Operations Engineer Q&A's
Report this job
Apply for this job