Our Cloud Operations Team, a crucial component of our Software as a Service (SaaS) offering, also delivers Infrastructure as a Service (IaaS) to IFS Copperleaf. Built on the foundation of Site Reliability Engineering, we are expanding. Our commitment is to the reliability and uptime of our services, and we consistently aim to automate processes and minimize manual labor. We are currently seeking an entry-level cloud engineer to contribute to these services and assist in enhancing the operational aspects of each service.
As an entry-level cloud engineer, you will have the opportunity to learn and grow in a supportive environment, contribute to our operations, and be a part of our exciting journey. We value passion, enthusiasm, and a willingness to learn more than specific qualifications.
As a CloudOps Engineer, you will be involved in the following:
- Ensuring Copperleaf Services run smoothly and have the capacity for continued growth and improvement.
- Contributing to the development of infrastructure health monitoring and reporting.
- Troubleshooting production infrastructure, load issues, and implementing solutions.
- Learning and understanding best practice procedures for deployment of infrastructure.
- Identifying areas for development and improvement of Windows and Linux operating systems.
- Documenting and identifying failure modes related to hosted solutions.
- Being open to learning new strategies to manage site reliability.
We are seeking applicants with knowledge of cloud technologies and solutions focused on maintaining and improving cloud-hosted solutions. Ideal candidates should have:
- At least 2+ years’ experience working in development, engineering, QA, and/or IT operations team(s) with a focus on programming and scripting of solutions to manage system automation and cloud infrastructure reliability.
- Experience supporting existing tooling, automation, and/or services in one or multiple languages (e.g., Terraform, C+, Java).
- Understand SLA, SLI, SLO
- Understanding of higher-level languages (e.g., Python, Java, NodeJS).
- Familiarity with micro-services and monolithic architectures.
- Experience working with high-performance or distributed systems.
- Experience parsing application and/or system logs to identify root cause and provide/suggest solutions or workarounds.
- Understanding of the demands related to supporting live production systems, maintaining high availability, and responding swiftly to issues as they appear.
- Experience with both Linux, Windows systems, and networking fundamentals.
- 1-2 years’ experience in configuration and maintenance of applications such as web servers, load balancers, Oracle databases, and cloud environments.
- 1-2 years’ experience learning software, frameworks, and APIs.
- Understanding of the requirements of system maintenance, patching, and deployment.
- Experience with Certificate and Secret Management related to security protocols.
We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
