Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com
Role summary
Responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. The includes the monitoring of the systems as part of a rotational 24X7, taking action to resolve issues and follow defined escalation paths.
What you will do
- Participate in a regular 24X7 shift rotation.
- Take part in root cause analysis and detection of issues.
- Monitor the Cloud Infrastructure Servicesas per defined standard operating procedures
- Acknowledge alerts and triage the incident process.
- Apply first level resolution procedures as documented and follow documented escalation procedures for incidents.
- Act as a first point of contact for Tech Support, IT, Labs, MSG, Central, NSG and other internal product groups.
- Ensure the incident management is carried in the standard operations timeline.
- Perform participation in active programs of Product Releases for XG, SEA, PMX, SWA
What you will bring
- Experience working in systems administration with Linux and Windows.
- Experience in IT Service Management tools such as ServiceNow, Jira.
- Working knowledge of cloud-native monitoring platforms and alerting platforms like LogicMonitor, Grafana, Elasticsearch, LogzIO, OpsGenie, VictorOps, PagerDuty.
- 1 to 2 year of hands-on experience using cloud compute, networking, storage, and database AWS services.
- Ability to build serverless applications using CI/CD Pipeline.
- Experience in infrastructure deployment and automation using IaC tools.
- Basic knowledge on container management tools like Docker, K8s.
- Understanding of OSI Layers & hands-on experience in troubleshooting network connectivity issues.
- Troubleshooting, support, and problem management on ITIL basis
- Knowledge of ITIL process – Incident Management, Problem Management, Change Management.
- Basic knowledge of virtualization.
- Experience providing user support and system troubleshooting.
- Knowledge on scripting tool – Python/Bash/PowerShell.
- Team player and out of the box thinking
#LI- Remote
#B2
What's Great About Sophos?
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact
[email protected].
