Recruitment Background:
Our Capgemini CIS team focused to assist and implement the modernization measures on our customers to realize a society that is adaptive to new technologies and redesign the strategies about how to operate and deliver value to their end customers and stakeholders.
Help the customer to embrace digital technologies fosters a culture of innovation within the organization. Digital transformation can lead to significant cost savings by optimizing operations, reducing waste, and improving resource management.
Capgemini CIS Department overview:
At Capgemini CIS, we work across multiple industries, leveraging digital technology to deliver value to our clients across multiple portfolios, acting as a backbone of digital transformation.
We provide the secure foundations that allows an organisation to run the applications that underpin their business.
Whether a client’s strategy is to modernise their datacentres or move completely to cloud our portfolio allows us to offer a diverse range of solutions.
Be part of a team that enables transformation by providing secure foundations for a business to succeed.
Job Description:
The EUC Onsite Support provides support in troubleshooting and supporting Windows and Mac operating systems, authorized applications and peripherals enabling the end-users to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues and other onsite services, such as deployments, equipment pick-ups, move support, and other projects. You will be part of a diverse team of industry experts creating innovative and sustainable solutions to support our clients with the digital transformation of their business.
Essential Functions and Duties:
· Demonstrate basic knowledge across operating systems, applications, and technologies
· Be able to work autonomously
· Understand the responsibility of your employer, while working under the direct operational direction of the client
· Advanced troubleshooting skills
· Excellent communication skills (written and verbal) Japanese and English
· Provides ongoing support of the standard hardware/software needs of the end-users
· Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations
· Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
· Service delivery tool experience (ServiceNow experience a plus)
· Ticket management. Accept, manage, update, and close out tickets within guidelines
· Install and update operating systems and applications as required
· Be flexible, work alongside the local EUC team, be ready to work on all onsite services and projects
Responsibilities:
Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
· 5+ years’ experience providing onsite support in an enterprise environment
· Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment
· Extensive experience with Microsoft 365 product family
· Excellent communication (verbal and oral) skills to interact with end-users at all levels
· Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
Desired Qualifications
· Working knowledge of Active Directory and secure LDAP
· Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
· Very strong working knowledge of Windows 10 and higher
· Very strong working knowledge of MAC’s (including JAMF)
· Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies
· Working knowledge of CrowdStrike security platforms
· Experience with BitLocker disk encryption
· Tech Certifications (A+, Hardware, Microsoft certifications a plus)
Behaviours:
Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to end-users' appointments
· From the above, ensure you communicate when there is any deviation
· This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across all EUC responsibilities
