Cloud Commerce - Operations Specialist

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Cloud Commerce Operations Specialist will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams, They will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations. 

What you’ll do as the Cloud Commerce Operations Specialist:

Employees employed in the role of Cloud Commerce Operations Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate with key internal stakeholders within Zones Cloud regarding automated flow of subscriptions, orders, billing, and pricing
• Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform
• Implement, develop, and maintain operational processes to drive program success

What you will bring to the team:

Required Experience & Education:

• E- commerce experience (subscription order processing, SaaS application order processing)
• Experience with any of the following Subscription Sales and Management SaaS Platforms or Hosting applications, or with any of the Cloud Brokerage Sales, Provisioning, Management platforms is valued; AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform
• Finance, accounting, Dynamics AX and CRM are a plus
• Strong Communication skills
• Able to communicate professionally and clearly through all communication forums (i.e. Skype for business, email, and phone).
• Manage escalations in a professional manner
• Reporting
• Weekly, monthly and Ad-hoc reconciliation reporting
• Recurring task management
• Maintain timely rigor for operational processes
• Provide detailed and relevant feedback to leadership
• Ongoing maintenance of documented processes
• Bachelors degree in Business, IT or any related field

List key metrics that will measure and define success for this role.

• Maintain SLA expectations
• Ensure accuracy in project deliverables 

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.

If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 

Job timings: 8:00 PM to 5:00 AM (Pk time)

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