Cloud Capacity Engineer

ServiceNow is revolutionizing the way people work. By focusing on daily activities, tasks, and processes, we help modern enterprises operate faster and at a larger scale than ever before.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

• We are an Operations team that is responsible for the capacity of ServiceNow customers.
• Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud.
• Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base.
• Enhance processes and tools necessary to simplify and provide consistent project execution.
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.

To be successful in this role you have:

• 1 to 2 years of experience Linux System Admin skills preferably working knowledge of Centos and RedHat.
• Proactively monitor and maintain site-wide capacity demands.
• Basic understanding of enterprise-class server hardware eg. Dell.
• Basic understanding of storage concepts such as NFS, and iSCSI.
• Basic understanding of DNS/DHCP and PXE boot kickstart process.
• Understanding of backup policies and restore concepts.
• Intermediate to deep understanding of service and components of enterprise cloud capacity operations.
• Basic experience in fast-paced operations and engineering environments.
• Understanding of database concepts with specific experience with MySQL/Postgres.
• Collaborate with partner teams to develop automation strategies and deployment processes.
• Team collaboration and fit are essential.

Nice to have

• Basic understanding of ServiceNow asset management.
• Intermediate to advanced network troubleshooting skills.
• Understanding of Puppet configuration management.
• Good to have Storage configuration concepts configuration and experience.
• Good to have API development, Ansible, Python, Linux shell scripting, and PowerShell.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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