About you
You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally.
You bring to Applaudo the following competencies:
- Well-rounded professional background in IT Operations.
- 2+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform.
- Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Sales Force
- Intimately involved in numerous end to end cloud projects.
- Working knowledge of application architectures, software development tools, and methodologies.
- Staying current with emerging technology trends.
- History of successful technical consulting, and architecture engagements with numerous customers simultaneously.
- Experience with virtual network design, delivery and troubleshooting in AWS
- Experience with assessing, applying, and complying with AWS Well Architected Framework.
- Hold active AWS Associate certifications.
- Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.
- Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible, or similar
- Experience using discovery and migration tools such as Migration Evaluator and CloudEndure
- Strives to meet all team deadlines and fulfill responsibilities; listens to others and values opinions, promotes a team atmosphere.
You will be accountable for the following responsibilities:
- Migrate, Modernize and deploy customer call centers to the Amazon Connect platform.
- Architect and design third party integrations with Amazon Connect.
- Develop feature functionality for Amazon Connect.
- Work internally to improve and develop products and services related to Call Center as a Service primarily operated by Amazon Connect.
- Explore and evaluate leading edge technologies for integration into customer environments
- Solution, migrate and optimize customer workloads from on-premise environments into AWS.
- Solution, design, and modernize customer workloads and/or design and deploy new customer applications in AWS.
- Design and deploy enterprise class security, network, and systems management solutions within AWS.
- Design and implement availability, scalability, and performance plans for AWS managed service environments; Continually re-evaluate existing stack and infrastructure to reduce costs while maintaining optimal performance, availability, and security.
Here at Applaudo Studios values as trust, communication, respect, excellence and team work are our keys to success. We know we are working with the best and thus treat each other with respect and admiration without asking.
Submit your application today, and don't miss this opportunity to join the Best Digital team in the Region!
We truly appreciate all the hard and outstanding work our team makes every day at Applaudo Studios, and that's why the perks that we offer, are deeply thought and designed as a way to thank them for their commitment and excellence.
Some of our perks and benefits:
- Work from home
- Flexible schedule
- Celebrations
- Special discounts
- Entertainment area
- Flexible work spaces
- Great work environment
- Private medical insurance
*Benefits may vary according to your location and/or availability. Request further information when applying.
