Clinical Quality Assurance Nurse
At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We’ve built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them.
The Clinical Quality Assurance Nurse is a registered nurse with interest and expertise in quality assurance and patient safety. This is a hybrid position with a required two days in our Quincy, MA office and three days at home.
Essential Duties & Responsibilities
- Create and maintain standards for clinical quality excellence at IntelyCare.
- Assist in the development of process and procedures for a dynamic inaugural department.
- Investigate, research, and prioritize clinically significant events as outlined by Department of Health and/or state regulatory agencies regarding client complaints, IntelyCare Nurse Staffing Agency (ICNSA) employees’ feedback, and allegations including documentation, falls with injury, death/serious harm, medication errors/diversion, practicing impaired and possible abuse/neglect/exploitation allegations.
- Use critical decision-making during investigations.
- Develop and manage the Performance Improvement Plans for ICNSA employees.
- Collaborate with QA management and People & Culture regarding employment decisions of ICNSA employees across 29 states.
- Maintain working knowledge and compliance of CMS rules and state regulatory agencies related to senior services of covered states to ensure ICNSA employees service compliance.
- Collaborate with Account Managers and client leadership to build and maintain client relationships, and with IntelyPro Success Managers to elevate the practice of ICNSA employees.
- Assess ICNSA employee’s competency and provide re-training to promote increased quality of care.
- De-escalation of ICNSA employees while discussing clinical complaints to improve understanding of concerns and to identify clinical deficiencies.
- Advocate for ICNSA employees involved in alleged incidents or client dissatisfaction.
- Be agents for ICNSA employees when discussing concerns regarding diversity, equity, inclusion, and belonging to improve job satisfaction.
- Assist in the recruitment and selection of ICNSA employees including sign off for CNA relicensing and renewal requirements as needed.
- Actively engage in personal professional activities including publications and presentations.
- Other duties as required.
Qualifications
- Licensed to practice in the state of Massachusetts.
- Excellent oral and written communication skills
- Superior customer service and problem-solving skills
- Previous experience working on multidisciplinary teams within acute and/or post-acute care facilities.
- Private space to work remotely required.
- Ability to maintain multiple State Nursing Licenses to aid in the maintenance and compliance for individual State, DPH, and other government license requirements for IntelyCare licensing.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.
