We are looking for a driven, organised and capable Clinical Operations Manager to join our Hair Transplant team! We currently have 3 Hair Transplant Clinics in London, Leeds and Manchester. The role is based in London with travel to the Manchester and Leeds clinics at least 1x per month.

RESPONSIBILITIES:

• Oversee the day-to-day clinical operations, ensuring that all clinical and non-clinical staff meet and exceed regulatory standards.

• Lead, manage, and develop clinical staff, ensuring their performance and growth align with business targets.

• Collaborate with clients, stakeholders, and senior leadership, maintaining excellent relationships and responding to queries in a timely manner.

• Drive service development and innovation, continuously improving the quality and scope of services provided.

• Ensure compliance with governance and regulatory frameworks, conducting risk assessments and monitoring staff competencies.

• Manage operational processes including rota management (technicians and surgeons), staff cover, performance reviews, and service audits.

• Analyse clinical/non-clinical data, creating reports and dashboards for senior leadership and board review.

• Support business planning and service development to contribute to the company’s long-term success.

• Stay up to date with industry trends, and attend conferences as needed.

• Centralise and manage supply chain/ordering for all HT clinics, as well as other requirements such as cleaning contracts, etc.

• Ensure clinical conformity of procedure/practice across all HT clinics

• Assurance clinical staff are adhering to SOPs

• Ensure all clinical staff comply and complete their mandatory training and other such requirements

• Managing operational budgets

• Managing SLAs

• Organise and oversee clinical staff meetings and staff communications