Clinical Implementation Manager

What you’ll do

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Technical Expertise & Leadership:
• Develop and maintain a deep understanding of our software, including clinical, technical, and clinical aspects, to effectively guide your team and support on-site customer needs.
• Develop a deep understanding of the customer cycle at MIM and implementation’s role in the process, while acting as a resource to the team to ensure understanding of their impact on and alignment to the customer cycle.
• Serve as a technical resource and subject matter expert, addressing complex issues, and providing solutions.


Team Management & Productivity:
• Oversee the team’s daily operations, managing priorities and distributing tasks to ensure efficient and effective implementation processes.
• Foster a collaborative environment where team members have a thorough understanding of products, technology, and market requirements.
• Keep current of industry trends in your region and provide learning opportunities to connect the team with market needs.
• Ensure productivity by keeping track of team priorities and key performance indicators, including: customer satisfaction, time to implement targets, reducing implementation completion delays, and reducing implementation backlogs.


Implementation Oversight:
• Lead software implementations as needed, taking on roles such as Implementation Project Manager or Clinical Applications Specialist to ensure project success.
• Collaborate with global peers implementation practices, processes, and documentation to enhance efficiency and effectiveness.


Professional Development:
• Led by example to develop team members by supporting their professional growth.
• Create and monitor individual and team goals that align with the organization’s broader objectives.
• Partner with the leadership to develop department goals that enhance the company's mission and fosters growth within your individual team members


Resource Planning & Collaboration:
• Develop resource plans to adapt to changing business needs, ensuring the team is appropriately staffed and equipped.
• Collaborate with cross-functional teams to design scalable processes and integrate best practices across the organization.

What you’ll need

• Proven experience in clinical implementation, project management, or a related field.
• Strong technical background with the ability to understand and convey complex software functionalities.
• Excellent leadership skills with a track record of managing and developing high-performing teams with at least 2 years of experience.
• Ability to effectively prioritize and manage multiple projects in a dynamic environment.
• Exceptional communication and interpersonal skills, with a focus on client and team interactions.
• Clinical experience in radiotherapy or nuclear medicine, a background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
• Willingness to travel up to 30%
• Strong communication and presentation skills
• Fluency in English. Other languages such as Dutch, French, and German are a plus
• Clearance to work in the EU without further formalities is a prerequisite. You must reside in Belgium or be willing to move to Belgium. Relocation won't be paid for.

What you’ll get

• A full-time employment opportunity with a permanent contract
• A flying start for every junior, further growth and knowledge sharing for our senior employees
• Interesting internal training and learning opportunities
• A hybrid work environment so you can work from home as well as enjoy the office
• The possibility to buy an additional 10 vacation days as well as many other benefits through our Flex Income Plan
• An attractive salary in line with experience supplemented with numerous fringe benefits
• A company car or a mobility budget
• Hospital insurance
• Pension saving and long-term illness insurance

Also, something to consider

• You get your own MacBook Pro or Dell XPS, which you can use to watch Netflix in your spare time.
• You also get your own iPhone or equivalent, with 250GB on us every month.
• You get to choose what time you start, between 7AM and 10AM.
• Thirsty from all the hard work? We've got you covered with our overly filled fridge and a wide variety of beverages!
• For coffee lovers: endless fresh coffee beans!
• For the sweet tooth: free fruit and too many cookies!