The Clover Home Care team is dedicated to improving lives by providing compassionate, reliable, and equitable care to seniors in their homes. Our team-based care model is tailored to the personalized needs, values, and preferences of our members, their families, and caregivers. Our interdisciplinary Supportive Care team includes physicians, nurse practitioners, nurses, social workers, medical assistants, behavioral health specialists, and others who collaborate and coordinate to deliver exceptional home-based care.
We are seeking a Clinical Business Operations Analyst to manage clinical reporting. This includes creating dashboards, maintaining ad hoc reports, and updating metric trackers to inform senior leadership about performance. This position is crucial in providing the clinical team with essential data for informed decision-making.
We are currently considering candidates located in the Central and Eastern time zones of the United States for this position.
As a Clinical Business Operations Analyst, you will:
- Utilize a range of platforms (CareLink, AthenaNet, Zoom Contact Center, Excel, Google Suite, Mode (SQL)) to track, report, and analyze data related to call campaigns, clinical programs, and more.
- Design, create, and maintain ad hoc reports and analyses as needed by the leadership team.
- Monitor reports and dashboards to identify trends and uncover opportunities for improvement.
- Generate and iterate on domain metrics and dashboards, ensuring alignment with best practices from other operational domains.
- Collaborate cross-functionally with various clinical teams within Clover Health.
- Handle reporting and invoicing for all overtime and non-salaried employees’ visits.
- Serve as the primary backup for the Workforce Manager and Clinical Field Logistics Associate.
- The short-term impact of this role is the creation of robust clinical reports to inform leadership. The long-term impact is to enhance decision-making processes and drive continuous improvements in clinical operations.
Success in this role looks like:
- Within the first 90 days, you have mastered Clover's platforms and programs, understand the different clinical departments, absorb information effectively, update spreadsheets, and track data accurately.
- By 6 months, success is determined by your continued proficiency in utilizing Clover's systems, your ability to collaborate cross-functionally, and your skill in generating insightful reports and analyses.
- Future success in this role will be measured by your capability to handle ad hoc requests efficiently, maintain and improve reporting processes, and contribute to ongoing operational enhancements.
You should get in touch if:
- You have intermediate to advanced proficiency in Google Sheets/Excel, including the use of complex formulae, pivot tables and creating macros/scripts.
- You have 2+ years of experience analyzing data, ideally using SQL, Excel, or Google Sheets, to guide and develop business operations and decisions.
- You have intermediate to advanced proficiency in computer programming languages such as SQL (preferred).
- You possess an analytical mindset with strong attention to detail and the ability to multitask.
- You thrive in a dynamic environment, adeptly navigating ambiguity while consistently meeting deadlines.
- You have a critical and analytical mindset. You enjoy thinking strategically about workflows and processes to drive improvement and optimization.
- You excel in professional interactions with both clinical and administrative staff, demonstrating outstanding communication and interpersonal skills.
- You possess exceptional organizational and project management skills, and you are self-motivated with a strong drive to make continuous improvements.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous time-off policy.
- Full-time hourly employees accrue up to 18 days of vacation per year
- Clover recognizes 10 federal holidays including New Year's Day, Juneteenth, and Christmas. There are also 4 additional paid holidays, 1 floating holiday, and a Week of Rest (the last week of December)
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
#LI-REMOTE
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
For California, Colorado, New Jersey, New York, or Washington residents, a reasonable estimate of the base salary range for this role can be found below. For candidates residing in other geographic areas, the range will be adjusted based on location. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
Colorado/Washington Pay Range
$50,400 - $59,400 USD
California/New Jersey/New York Pay Range
$50,400 - $77,000 USD
This is a non-exempt position, meaning you are eligible for overtime pay in accordance with federal and state wage and hour laws.
