The Clinical Applications Specialist (CAS) is responsible for the training and configuration efforts surrounding MIM Software and providing customer support where needed. The CAS partners with the Implementation Project Manager for site implementations and acts as the on-the-ground support for the customer. The CAS is responsible for adherence to the MIM Software Quality System, primarily focusing on software installations and implementation, and customer interaction and support.
What You’ll Do:
- Builds understanding of Customer’s existing clinical environment, needs, and goals for MIM Implementation
- Lead minor workflow adjustments and configurations, coordinate more complex workflow modifications through the appropriate channels to optimize system performance.
- Coordinates and manages workflow testing
- Creates and manages training and rollout plan(s)Is responsible for customer training and go-live support
- Relays any and all customer complaints and feedback to the appropriate MIM team(s) to ensure that they are reviewed and addressed in a timely manner.
- Supports technical sales for potential customers, and acts as a salesperson for MIM Software at the technical exhibition of medical conferences.
- Continuing medical and technical education is received by working with the staff at institutions and observing exhibitions at medical conferences.
- Participate in on-the-job training within a hospital environment to gain firsthand experience of clinical workflows and challenges.
- Travel up to 60% of the time for on-site customer training, offering an exciting opportunity to work in diverse settings while directly impacting customer success.
What You’ll Need:
- A background as nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
- Must have strong interpersonal communications skills, project organizational skills, problem-solving abilities, as well as the aptitude to develop a clinical and technical knowledge base.
- 1-3 years of clinical or medical experience is preferred
- At least a four-year bachelors’ degree program from an accredited university, preferably in a technical field or relevant experience is preferred
- The ability to travel on an as-needed basis, no more than 60% of the time
- Vaccination is required
- A background check and motor vehicle report (MVR) will be required as part of the onboarding process; satisfactory results are required
What You'll Get:
- Hybrid work environment so you can work remotely as well as enjoy the office
- MIM pays 100% of your insurance monthly costs; including medical, dental, vision, disability, and life insurance
- Each employee received a Health Savings Account (HSA) that fully covers the medical deductible20 vacation days and 11 paid company holidays, including the time between Christmas and New Years
- A 401(k) with a 4% match that is 100% vested on day one
- Annual Bonus Program
- Up to $8,000 in continued education costs annually
- Relaxed office setting where jeans are the norm
- Free snacks and beverages at the office
- 24 hour access to an in-office fitness center
WAIT, WHAT DOES MIM DO?
MIM provides medical imaging software to imaging centers, hospitals, specialty clinics, research organizations, and pharmaceutical companies across the globe. Our mission is to enhance patient care by providing tools to support the diagnostic and treatment process so the physician can focus on the patient.
Diversity Equity and Inclusion
MIM is committed to fostering a diverse and inclusive culture where everyone can contribute and thrive. We'll encourage, support, and learn from each other’s perspectives. This is both the right thing to do and vital: diverse perspectives fuel innovations that enhance patient care.
