About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the Role
This role involves the administration of clinical cases as managed through the central ICAS International clinical operation. The incumbent is expected to be a first point of contact for internal and external administrative queries and is expected to facilitate the resolution of such queries by working with internal and external stakeholders and escalating appropriately. The role is firmly embedded within the Spanish clinical operations team and the incumbent will be required to juggle competing demands effectively and communicate clearly with other team members on setting priorities and deliver on demanding deadlines. The role also includes the management of the invoicing process.
The work week runs from Monday – Friday, so the successful candidate will be expected to work 5 days a week from 9am to 6 pm Spanish time zone.
Requirements
- Support the clinical specialist team by uploading cases on the ICAS system, distributing standardized affiliate communication such as consent forms or evaluation documents
- Assist clinical specialists with the coordination of ad hoc interventions and ensure the capturing of such events on ICAS systems
- Assists with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the ICAS systems
- Effective collaboration with ICAS Finance teams to ensure timeous handling of invoices and correct partner statements
- Continued engagement with the various clinical teams and ICAS affiliates to ensure that cases are effectively managed
- Update the current affiliate network, checking who is still interested in belonging our network
- Recruiting new affiliates for Critical incidents, Case referrals, Contact to book program and In person connected calendars
- Working with recruitment agencies and tools such as LinkedIn to identify candidates
Qualifications
- Suitable qualification in administration or business or similar – a formal degree is desirable but not formally required
- 3+ years of administrative work experience at a high level of complexity
- Experience within a client administration or EAP environment, as well as experience working in a diverse and international environment
- Excellent administrative skills
- Good English speaking and writing abilities (preferred but not necessary)
- High level of computer literacy, numeracy and basic understanding of book-keeping
- Strong time managements skills to deal with multiple demands under time pressure
- Solid experience in working with complex spreadsheets and ability to adapt quickly to various systems
- Excellent telephone and email manner
- Professional and quality orientated approach to work
- Ability to retain and protect confidential materials
- Enthusiastic and dynamic
- Strong customer focus
- Excellent problem-solving skills
- Can develop and sustain mature working relationships
- Excellent cross-cultural awareness and sensitivity
- Able to work independently and as part of a team
- Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business
- Open to change and ability to work with ambiguity
- Aware of impact of own actions on workload of others and the business (self responsibility
- A keen sense of ownership and responsibility for the quality of work produced
- Ability to function effectively under pressure
- Ability to do multi-tasking in terms of set standards
Please note that this job specification is not exhaustive and will be reviewed as the role develops. Several pre-employment checks may be prerequisites prior to hiring external applicants e.g. criminal checks, reference checks, past employment history checks, ID verification, qualification verification, residence and credit checks, etc.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
