MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.
What You'll Do:
- Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen
- Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Radiologists, Interventional Radiologists, Urologists, etc.)
- Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology becoming the subject matter expert on the team.
- Develop a clinical and anatomical knowledge base and MIM product expertise in Theranostics and Urology becoming the subject matter expert on the team.
- Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
- Proactively communicate customer-related activity to other internal MIM teams (such as external IT, customer service, professional services, and captured in our CRM, etc.) to ensure the proper follow-up takes place in a timely manner to meet customer expectations
- Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and contract renewal
- Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
- Collect on and perform renewals of our customer’s service contracts
What You'll Need:
- Completion of a scientific degree (bachelor’s or master’s) in medical, bio-engineering, (bio)medical, paramedical, education, or radiotherapy/nuclear medicine-related fields OR at least 2 years of clinical experience in radiation oncology or nuclear medicine
- Have experience in medical imaging, radiation oncology, nuclear medicine, or a similar medical field
- Strong organizational, time management, analytical skills to identify and assist with customer needs
- Clearance to work in the EU without further formalities is required
- Highly competent in a multitude of IT capabilities to support business needs including CRM
- Proven ability to navigate hospital institutions
- Fluency in English; French is a plus
- Willingness to travel up to 30%
What You'll Get:
- A full-time employment opportunity with a permanent contract
- A flying start for every junior, further growth, and knowledge sharing for our senior employees
- Interesting internal training and learning opportunities
- A hybrid work environment so you can work from home as well as enjoy the office
- The possibility to buy an additional 10 vacation days as well as many other benefits through our Flex Income Plan
- An attractive salary in line with experience supplemented with numerous fringe benefits
- A company car or a mobility budget
- Hospital insurance
- Pension savings and long-term illness insurance.
Something Else to Consider
- You get your own MacBook Pro or Dell XPS, which you can use to watch Netflix in your spare time
- You also get your own iPhone or equivalent, with 280GB on us every month
- You get to choose what time you start, between 7 AM and 10 AM
- Thirsty from all the hard work? We've got you covered with our overly-filled fridge and endless choices of beverages
- For coffee lovers: endless fresh coffee beans!
- For the fit freaks: free fruit!
- For the sweet tooth: too many cookies!
Wait, what does MIM do?
MIM provides medical imaging software to imaging centers, hospitals, specialty clinics, research organizations, and pharmaceutical companies across the globe. Our mission is to enhance patient care by providing tools to support the diagnostic and treatment process so the physician can focus on the patient.
Diversity Equity and Inclusion
MIM is committed to fostering a diverse and inclusive culture where everyone can contribute and thrive. We'll encourage, support, and learn from each other’s perspectives. This is both the right thing to do and vital: diverse perspectives fuel innovations that enhance patient care.
*Our office is located in Genk, not Brussels.
