Provide technical support services for end-users or partners of Experian Health solutions. Our client Technical Specialist I will provide implementation and support services for multiple products to include evaluation and coding of client specific rules, and help refine and delivering quality assurance testing (QA). As a Client Technical Specialist I, you will respond to both internal and external requests through multiple support ticket tracking systems.
Primary responsibility is support of Experian Health’s Patient Scheduling product. This will require analysis of a client’s change request, determine if information was submitted and update the client’s configuration. Analytical capabilities and the ability to create logical expressions will be necessary to your success.
Responsibilities:
· Provide technical support for internal and external customers of EHC software solutions. Responsibilities will include configuration and ongoing support, and delivery of defined QA results.
· Ensure that change requests include all required information and the proper actions are taken.
· Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames.
· Assist implementation consultants and account specialists with technical aspects of new customer implementations.
· Become a SME on Patient Schedule tools to develop insights and address client needs.
· Deliver QA testing in partnership with Product Management and Product Development on new solutions, features, and system updates.
· Participate in internal meetings.
· Following protocols and overall rules for the team.
· Familiarity with Microsoft excel (can perform complex functions), certification.
· Familiarity with Visio and flowchart logic
· Familiarity with Boolean logical expressions.
· Experience in healthcare.
· Experience with software delivery in the healthcare industry
· Experience of successful interaction with end-user population within a healthcare environment is desired.
· Ability to follow supplied specifications with a very high degree of accuracy is required.
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
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