The role of the Client Support Specialist is to perform support and sales activities for Experian's Preferred clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a long-term career path in field sales. Reporting to the director of client success, you will:
- Sales support role working with the Preferred sales team on all non-revenue generating activities.
- You will develop knowledge of client environment and processes to identify existing and potential applications for Experian products and services.
- You will coordinate communication with clients to implement product or service changes regarding security, membership, and legal.
- Hold meetings with clients / prospects using the telephone together with web-based tools.
- Identify product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel.
- Research and identify sales and service opportunities for potential clients within assigned production center/ departments or specific accounts across all solution suites.
- Provide customer intelligence to sales and marketing functions to position our offerings.
- Provide product training to users to ensure client use of Experian services.
- Communicate client account maintenance needs and requests to team members.
- Maintain contact with product and service users to enhance client relationships.
- Additional responsibilities include; manage batch programs, assist with DaaS implementation, consult with Programs/Process/Compliance, cross-sell/upsell transmission/file maintenance, submit invoice credits and manual debits, manage yearly client audits, subcode setup, training clients on Experian tools, volume/revenue reports, pricing maintenance and custom reports.
- Bachelor's degree or equivalent experience
- Minimum 3+ years of Customer Service
- Some type of account management or equal experience
- Knowledge of consumer credit reporting marketplace
- Comfortable operating within a teamed selling approach with energy
- Willingness to volunteer for activities as member of a teamed account selling approach
- Working knowledge of Salesforce.com CRM system
- Work experience partnering with different company members to achieve client needs
- Wor experience outside of the confines of traditional work day and work week is required
- English speaking, excellent communication skills, problem solving, critical thinking, and very organized.
This is a permanent home-based role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.
