Client Support Coordinator

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.

  • Delivering outstanding customer service to clients through live chat, email, and telephone channels.
  • Engaging with clients to address queries and provide information about our trading platforms and service offerings.
  • Assisting clients in resolving technical and troubleshooting issues.
  • Collaborating with different departments to efficiently resolve client concerns.
  • Monitoring and reviewing live chat conversations to maintain the highest quality standards within the department.

Requirements

  • Excellent English communication skills, both written and verbal, are essential.
  • Proficient in computer usage, with excellent command of CRM systems.
  • Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy.
  • Demonstrated ability to multitask effectively.
  • Collaborative team player with excellent interpersonal skills.

Benefits

  • Hybrid working arrangement
  • Opportunities for enriching career growth, including exposure to regional contexts.
  • Complimentary snacks and beverages available in the office pantry
  • Healthcare coverage (medical, dental, optical), gym benefits
  • Flexibility in smart casual dress code
  • Young, vibrant and open work culture

Introducing BID Operations, your trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our customer business growing! We understand that as a new business, you face unique challenges in managing these critical functions while focusing on your core competencies. That's where we come in.At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s unique challenges and tailoring our services to meet your specific requirements. We believe in building strong partnerships and working closely with you to develop strategies that align with your goals. Our team brings extensive industry knowledge and expertise to the table, providing valuable insights and innovative solutions.Confidentiality, integrity, and reliability are the cornerstones of our services. We employ robust security measures to safeguard your sensitive data and ensure compliance with data protection regulations. Partner with BID Operations and let us be your trusted ally on the path to business success. Contact us today to explore how our services can help you overcome challenges, accelerate growth, and achieve your entrepreneurial vision. Together, we can turn your startup dreams into reality.

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