Client Success Strategist - Agency

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We’re looking for a Client Success Strategist with a background in digital marketing to work with our Strategic Agencies in EMEA to ensure they maximize their value from Similarweb’s solutions. You’ll partner with our account management and sales team to advise businesses on their strategy, demonstrate the full value of our solutions, drive product adoption and grow the scope of our relationship with each account.

Why is this role so important at Similarweb?

Thousands of companies, of every size and from every industry, use Similarweb to achieve specific business goals. To ensure that our clients are getting the most value out of our data, we need to be experts in every industry we work with.

As a Client Success Strategist, you will combine your industry expertise with your knowledge of Similarweb’s solutions, to drive continuous value to your clients. You will partner with Strategic Sales & Account managers to develop and execute strategies that focus on using Similarweb data to solve for a specific customer need.

So, what will you be doing all day?

Your role as part of the EMEA Strategic Agencies Pod means your daily responsibilities may include:

• Be the primary point of contact for all users on your assigned accounts
• Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform, from prospects to active clients
• Identify and mitigate accounts at churn risk, implement proactive measures to retain customers and enhance their experience
• Develop strong subject matter expertise across all Similarweb products and offering to support the pre-sale and post-sale processes
• Develop and implement customer success plans to drive adoption, advocacy, and growth
• Create and deliver decks, insight emails, client workshops and webinars to drive ROI and adoption across our solutions to help your clients achieve their business goals
• Collaborate closely with the Strategic AM and SM on every account to build the strategy for account success and expansion

This is the perfect job for someone who: 

• 4-5 years of relevant experience in Agencies / Digital Marketing in a client-facing role
• In-depth knowledge of digital marketing and emerging trends in the digital landscape (working in agencies - a big advantage)
• Experience producing high-quality client-facing materials and collaterals that drive business impact
• Experience working with large multinational accounts with dozens of users
• Committed to customer satisfaction with a passion for customer success
• Excellent problem-solving and critical-thinking skills
• Analytical, proactive, ownership mindset, relationship-driven 
• Comfortable working in a fast-paced, multi-project and deadline-driven environment
• Fluent in English

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers*

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.