LOCATION: Work onsite in New York, NY
WORK TYPE: Hybrid remote and onsite (3 days office, 2 days remote)
Company Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Job Description
We are seeking a dynamic Client Success Specialist to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication, problem-solving, and organization, prioritizing decisions based on client expectations.
THE CHALLENGE
- Act as a point of contact for clients, managing day-to-day communication via email, phone, and chat
- Assist in the onboarding process, guiding clients through the setup and use of Sportradar products and services
- Understand clients’ business goals and work proactively to identify opportunities to enhance their experience
- Troubleshoot and resolve client issues, coordinating with internal teams as needed
- Provide product training and resources to help clients utilize our solutions effectively
- Monitor client usage data and deliver insights to improve client engagement and retention
- Collaborate with sales, product, and technical teams to advocate for client needs and drive product enhancements
- Track client feedback and contribute to the continuous improvement of our services
- Manage internal operations that impact client experience to ensure they are efficient and timely
- Proactively contact clients post-implementation based on account health metrics
Your Profile:
- Bachelor’s degree in Business, Communications, Sports Management, or a related field (or equivalent experience)
- Strong skills in written and verbal communication
- Interest in sports and familiarity with the sports industry is a plus
- Analytical and curious mindset with a problem-solving attitude
- Ability to multitask and manage time efficiently in a fast-paced environment
- Tech-savvy with the ability to quickly learn and explain products
- Passion for delivering a fantastic client experience.
Our Offer:
- The opportunity to work and develop within an inspiring and fast-growing company
- Collaboration with friendly colleagues from all over the world
- Work with and support some of the biggest names in the sports industry
- Hybrid work environment
- Team activities, like summer party and holiday party
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
Pay Range: $55K
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.
Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences
