Client Success Specialist

Exiger’s Diligence team in APAC is seeking highly motivated and inquisitive individuals to join us in making the world a safer place to do business.We are looking for resourceful, driven professionals with a mix of due diligence expertise and customer service abilities to be based in Exiger’s Singapore office, where we deliver top-notch due diligence product to our clients in APAC.In this position, professionals will develop hands-on skills on due diligence research and extensive knowledge on the full suite of Exiger’s product offerings and assist in the daily client success processes.

This is a unique opportunity, as part of an exceptional team and fast-growing company, to make an impact and to achieve broader leadership responsibilities and career trajectory.

Key Responsibilities 

• Gain extensive knowledge and skills in due diligence research, and the ability to write clear, concise, and thorough reports for clients (Trainings will be provided)
• Identification of pertinent information and development of useful insights into the subject
• Possess familiarity with Exiger APAC team’s portfolio of client accounts, their stakeholders, and their needs/project scopes.
• Manage the daily case take-in from assigned client accounts as well as oversee the product delivery process to ensure reports are delivered on time, providing superior client experience across all client engagements
• Work closely with Staffing and other stakeholders to ensure sufficient resources are assigned to projects in order to meet clients’ expectations and deadlines
• Coordinate with relevant functions to ensure client needs are communicated and expectations are met accordingly.
• Conduct final review before final delivery
• Coordinate with and support other functions, such as Training, to enhance existing methodologies and processes (e.g., updating or developing scope-specific or client-specific training materials for team members) to ensure client requirements are consistently met
• Actively exploring alternative options in scope or delivery options to meet client expectations, exhausting all options to win engagements
• Evaluate and disseminate clients’ feedback, activity, and pipeline to appropriate stakeholders, assist with the resolution thereof and address with clients
• Act as an Exiger Diligence brand ambassador by exhibiting positive and professional behavior both internally and externally
• Educate clients on Exiger Diligence updates, products, scopes, and processes, as needed
• Support discussions with relevant stakeholders on opportunities or requests, including assisting with the development of presentations, proposals, and vendor metrics
• Participate in and support calls with clients to discuss new projects or to present findings as needed, setting a collaborative tone to engage clients from a consultative mindset
• Engage in client development with local clients in APAC

Knowledge & Skills

The professional should have qualities including but not limited to the below:

• Strong customer service orientation
• Good at using technologies including OMS
• Proficiency in working with Microsoft Office software including Word
• Excellent writing skills
• Rigorous attention to detail
• Superior comprehension and analytical abilities
• Excellent logical thinking
• Ability to work in fast-paced and self-driven environment
• Organizational and time management competency
• Ability to manage and prioritize several projects and assignments simultaneously
• Ability to collaborate vertically and horizontally across the organization
• Basic knowledge of legal system and politics in jurisdictions such as China, Malaysia, Singapore, or Indonesia a plus
• Interest in and understanding of current events, international affairs, financial regulations, economics and/or finance a plus

Professional Experience Required

• Bachelor’s degree required
• 1+ years of experience in due diligence industry or the client service space is preferable 
• Professional fluency/proficiency in English
• Professional fluency/proficiency in a second Asian language such as Chinese, Bahasa, Thai, Korean, Vietnamese, or other Asian languages a plus

We at Exiger are committed to equal opportunities and diversity. To remain an equal opportunity employer, we intend that no qualified job applicant or employee shall receive less favorable treatment because of their gender, marital or civil partnership status, sexual orientation, color, race, ethnic origin, religion or political belief, disability, or age. There will be equal opportunities in the recruitment, training and development and promotion of employees.