As our Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. Due to the complex nature of the strategic clients, you will act as a real team leader in order to ensure the client's renewal through achieving the set objectives. This will be achieved by coordinating the different available resources (technical, educational, etc.) as well as acting as a consultant in delivering the business transformation positioning supported by the solution.
Your role is crucial, you are responsible for the development of the relationship with your clients!
Within one month, you will:
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Team (CST)
- Participate in your first customer meetings with other CSP’s from the team
Within three months, you will:
- Take over a portfolio of existing customers
- Start new projects with prospects and clients
Within six months, you will:
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for it
- Identify and document customer use-cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
- Work with the Account Managers to identify new project opportunities to develop the account
Within twelve months, you will:
- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders within the client’s team
- Develop and share good business practices with the entire Client Success Team
The Skill Set
- 4+ years as a Customer Success / Account Manager, or HR/Learning Consultant or Change Manager, or Digital Learning Manager in a software company (ideally SaaS)
- Successful experience in customer-facing project management (2000+ employees)
- Strong interest for the digital industry, education and e-learning in particular
- Knowledge of the HR function and digital learning as well a passion for digital and digital tools
- Strong interpersonal and communication skills
- Native English, and excellent knowledge of the UK culture. German is a plus.
- Bachelor’s degree or equivalent
- Enthusiasm for our culture explained here (https://bit.ly/37rymJ2)
What we offer
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Compensation: Package includes base salary, a variable component and equity 📈
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Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line.
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Balance: Flexible hours, Total work from home possible anywhere in the UK 🏠
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Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
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Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
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Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processeshttps://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview process
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Phone Screen with our Talent Acquisition Manager
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Discovery Interview with the Hiring Coach (Director of Customer Success)
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Team Intro & Case Study with the Hiring Coach and Leadership
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Culture Interview with the Chief Customer Officer
- References & Offer!
- ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
