The Opportunity:
We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Operations Specialist to support new and existing B2B Clients. This individual should be a phenomenal teammate, interested in building an emerging vertical, and be motivated by success.
The Client Success Operations Specialist will be a hybrid role - supporting existing and new clients, maintaining and growing our relationship with them, while also handling operational and support functions for B2B clients.
- Providing support for B2B clients while covering operational inquiries
- Manages day to day support ticket queue - for example, managing of chargebacks, refunds, operational issues
- Building and maintaining strong relationships and communication with B2B clients
- Working with internal teams to build out standard processes to support existing clients
- Strategic Consultation- Become a payment expert for our clients, delivering expertise, education, leadership and guidance to key stakeholders on their global payments strategy. Also gathering and evaluating customer feedback, and communicating these to product and management personnel.
- Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
- Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.
Here’s What We’re Looking For:
- 2+ years of client support experience
- Experience in handling customer objections and leading customer relationships
- Excellent time management skills
- Excellent interpersonal, analytical and planning skills
- Proficient presentation skills
- Salesforce and Zendesk experience is a plus
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
The US base salary range for this full-time position is $53,000-$66,000 plus, restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
