Berlin, Germany

Full-Time

You are a reliable contact person both for existing customers and for those interested in our services in Italy and Spain
You work closely with other departments to find quick solutions for more complex questions
You are responsible for customer satisfaction and customer retention
You continuously expand your financial knowledge through internal training as well as through self-interest
You use the feedback of our customers and identify potential for improvement of our product as well as internal processes
You will work closely with Product, Capital Markets, Sales and Operations

You have an affinity for capital market products and digital solutions
You are experienced in supporting customers via phone, E-mail, chat, and/or in person
You have a genuine passion for customer service and ownership of the customer experience, including comprehensive issue resolution
You can work independently in a dynamic, constantly changing environment.
You hold a Bachelor's or Master's degree in Business Administration or Economics; or a professional background in banking is preferred but not required
You are fluent in Italian, Spanish and English

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
(International) relocation support
Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

Scalable GmbH is hiring a

Client Success Manager (m/f/x) - Bilingual Italian and Spanish speaking