Scalable GmbH is hiring a

Client Success Manager (m/f/x) - Bilingual Italian and Spanish speaking

München, Germany
Full-Time
  • You are a reliable contact person both for existing customers and for those interested in our services in Italy and Spain
  • You work closely with other departments to find quick solutions for more complex questions
  • You are responsible for customer satisfaction and customer retention
  • You continuously expand your financial knowledge through internal training as well as through self-interest
  • You use the feedback of our customers and identify potential for improvement of our product as well as internal processes
  • You will work closely with Product, Capital Markets, Sales and Operations
  • You have an affinity for capital market products and digital solutions
  • You are experienced in supporting customers via phone, E-mail, chat, and/or in person
  • You have a genuine passion for customer service and ownership of the customer experience, including comprehensive issue resolution
  • You can work independently in a dynamic, constantly changing environment.
  • You hold a Bachelor's or Master's degree in Business Administration or Economics; or a professional background in banking is preferred but not required
  • You are fluent in Italian, Spanish and English
  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
  • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
  • Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities
  • Be productive with the latest hardware and tools
  • Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget 
  • Learn and experience German culture first hand by joining our free German language classes
  • (International) relocation support
  • Enjoy your free time with 30 paid vacation days and take the opportunity to work from abroad
  • Benefit from an attractive compensation package and from the company pension scheme
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
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