Client Success Manager, Health Insurance

This is a fully remote opportunity.

About Gradient AI:   

Gradient AI is a leading provider of AI solutions for the Group Health and P&C insurance industries. Our solutions improve loss ratios and profitability by predicting underwriting and claim risks with greater accuracy, as well as reducing quote turnaround times and claim expenses through intelligent automation. Gradient AI’s SaaS platform leverages a vast industry data lake comprising tens of millions of policies and claims, providing insurers with high resolution, data-driven insights. Customers include some of the most recognized insurance carriers, MGAs, MGUs, TPAs, risk pools, PEOs, and large self-insured employers across all major lines of insurance. Founded in 2018, Gradient has experienced strong growth every year, and recently raised $56 million in Series C funding from top Insurtech investors. 

About the Role:  

We are searching for a hands-on Client Success Manager to join our Client Services team. This person will be responsible for all phases of the client life cycle including implementation, data analysis, workflow design, project management, and relationship management for our health insurance clients. This individual will understand the customer’s business objectives, the technical components of our solutions, and maintain accountability for a successful implementation and use of our health predictive analytics products.  This is a remote opportunity.

Key Responsibilities:  

• Help clients achieve optimal value of our predictive analytics health products by building and maintaining long-term partnerships   
• Guide clients through the entire implementation by defining business needs, configuring recommendations, and establishing ROI metrics to ensure each customer receives maximum benefit from our solutions  
• Review client dashboards to confirm usability and generate insights on model performance 
• Document all project management aspects of client engagements 
• Work cross-functionally with sales, product team, data science, and engineering on a weekly basis   

Qualifications:  

• 4+ years' experience in a customer relationship role with responsibilities through all stages of a customer life cycle
• Prior experience working in a project management/account management role 
• Strong Excel experience; running data analysis, building reports, data formatting (VLOOKUP's, pivot tables) 
• CRM experience, preferably Salesforce 
• Organized with strong communication and documentation skills
• Experience within the health insurance industry preferred
• Customer service driven with an ability to build relationships 
• Excellent oral and written communication skills  

What We Offer:   

• A fun, team-oriented startup culture.   
• Generous stock options - we all get to own a piece of what we’re building.  
• Unlimited vacation days.  
• Flexible schedule that supports working from home.  
• Full benefits package including medical, dental, vision, 401k, and more.  
• Paid parental leave 
• Equipment reimbursement 
• Ample opportunities to learn and take on new responsibilities.  

We are an equal opportunity employer.  

Chosen as a top place to work and best paying company by BuiltIn!