Client Success Manager

This is a unique opportunity to join PayDashboard as a Client Success Manager, where you will be instrumental in retaining, building, and growing client relationships, ensuring our clients achieve their desired outcomes and continue to see value in our services. 

Reporting into our Senior Product Manager you will be responsible for leading strategic client relationships, and retaining customer accounts. Support and provide feedback to improve our award-winning customer support functions via our technical helpdesk. You will collaborate closely with the Product team and wider Experian teams to retain and grow our client base. 

Responsibilities:  

• Manage client accounts, including strategic clients
• Identify opportunities to cross-sell PayDashboard features
• Support new clients through the onboarding process
• Lead daily client engagement within your portfolio
• Ownership of contract renewals including negotiations with key stakeholders
• Championing a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does. 
• Understand and adhere to specific regulatory obligations and company policies and procedures 

• Extensive Account Management experience 
• Must have experience of cross-selling and contact negotiation 
• Customer focussed, a clear and genuine approach to delivering the best client experience 
• Highly adept with CRM, Excel, Word and PowerPoint 
• Resourceful, creative thinker with strong analytical skills  

Everyone has different experience, and so please don’t rule yourself out if you cannot ‘tick’ all the qualities mentioned above. Talk to us about the experience that you do have.  

• Hybrid working
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here