From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and customized insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.
Are you passionate about data, consumer trends, and innovation? Do you have that special blend of analytical and people skills? Would you like to work in a dynamic and international team and support a prestigious portfolio of clients across China? If yes, this could be the right job for you.
You will be working with some of the world’s leading agencies and brands to ensure Mintel's market-leading data and insight is applied to support their commercial objectives. You will achieve this by providing best-in-class levels of service and insight through the whole client lifecycle of onboarding, and service engagement.
What You Will Be Doing:
Maintain and continue to grow Mintel’s industry-leading client satisfaction and retention rates:
With Mintel clients:
Show the value of Mintel’s data and insights. Interactions may include:
1) Ensuring that clients are maximizing their Mintel insights through carrying out training/ proactive sharing and bringing your ideas on how we can improve!
2) Responding to client briefs and preparing analyses to bring data to life using pre-published syndicated content.
3) Presenting syndicated content to clients in an interactive and confident manner.
4) Delivering insightful pieces based on Mintel syndicated data and insight to ensure the client can get the ROI statement from Mintel subscription.
5) Proactively communicating with clients about the most relevant product features/insights for their specific business needs.
With Mintel internal team:
- Partner with the AM team in the PS to ensure we manage all accounts effectively and deliver client engagement plans together.
- Track account health from usage and engagement, proactively plan to minimize risk and maximize growth opportunities
- Be a client advocate in internal discussions with sales, product development, content and marketing on how we can better serve our clients.
- Liaise with global PS teams to learn more best practices and bring learnings to our portfolio
- Efficiently log all service activities on our CRM system including collating detailed feedback following client engagement.
Who We Are Looking For
What We Offer
Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.
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