Client Success Manager

Company Description

Founded by Dr. Jonathan Rothberg in 2011, Butterfly Network is a digital health company with a mission is to democratize medical imaging by making high-quality ultrasound affordable, easy-to-use, globally accessible, and intelligently connected, including for the 4.7 billion people around the world lacking access to ultrasound. Butterfly created the world's first handheld single-probe, whole-body ultrasound system using semiconductor technology, Butterfly iQ. 

The company has continued to innovate, leveraging the benefits of Moore’s Law, to launch its second generation Butterfly iQ+ in 2020, and third generation iQ3 in 2024 – each with increased processing power and performance enhancements. 

The disruptive technology has been recognized by TIME’s Best Inventions, Fast Company’s World Changing Ideas, CNBC Disruptor 50, and MedTech Breakthrough Awards, among other accolades. With its proprietary Ultrasound-on-Chip™ technology, intelligent software, and educational offerings, Butterfly is paving the way to mass adoption of ultrasound for earlier detection and remote management of health conditions around the world.

Joining Butterfly is the opportunity to redesign the future of healthcare through the power of technology. Embark on a journey with us to maximize global impact, motivated by the idea that our products will change the lives of millions, along with the people you love.

Job Description

We are looking for a highly driven Client Success Manager passionate about changing healthcare for the better. On the Client Success team you will serve as a trusted advisor to the largest and most noteworthy institutions in healthcare, helping them achieve maximum value from the Butterfly platform. 

As part of our team, your core responsibilities will be: 

• Ensure an optimal onboarding experience and enable early product adoption for new enterprise customers through training needs assessment, plan development, and execution.
• Act as a conduit for recommending and providing access to useful assets, resources and specific human expertise (ex. clinical and technical).
• Illustrate business value by defining clear metrics and proof points for all customer engagements and creating case studies for successful engagements.
• Help customers prepare and manage changes to the products and services they’ve purchased.
• Be the ‘voice of the customer’ and provide internal feedback to maximize customer value and retention.
• Monitor customer health, NPS feedback, and answer incoming questions or requests regarding the content and functionality of Butterfly products; probing to understand underlying business needs and desired outcomes.
• Identify, plan, and execute against expansion opportunities in partnership with sales.
• Deliver tactical professional services to improve workflows and demonstrate the value of the Butterfly solution suite often aggregating and analyzing large amounts of data

Qualifications

Baseline skills/experiences/attributes:

• Bachelor's Degree 
• 5+ years experience in healthcare services (specifically for patient care delivery systems) in either a sales, consulting, account management or customer success role.
• Proven ability to identify and execute against expansion opportunities within your book of business
• Experience working with a variety of stakeholders including: Biomed, administration, IT, clinical, C-Suite, finance and others
• Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics
• Excellent written and verbal communication skills, organized and able to multitask
• Self-driven and proactive nature with high EQ
• Ability to self-direct and formulate creative approaches to problem-solving
• Ability to aggregate, analyze, and report against large amounts of utilization data
• Willing and able to travel 

Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!):

• Point-of-care ultrasound industry experience
• Ability to work East Coast hours or be based on the East Coast

Location

This is a remote role based in our Western or Central territories with 25% travel required to customer sites. 

Candidates must already be based in one of the following states: Arizona, California, Colorado, Illinois, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, Oklahoma, Oregon, Tennessee, Utah, Washington, Wisconsin, Wyoming.

Benefits and Perks

• Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. Additionally, employees have the option to buy up for enhanced health insurance coverage. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
• Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
• 401k plan and match - we facilitate your retirement goals.
• Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP)
• Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact
• Parental Leave - we want to make sure our employees have plenty of time with their growing families, and additional benefits for primary caregivers to help transition back to work after leave 
• Competitive salaried compensation - we value our employees and show it 
• Equity - we want every employee to be a stakeholder
• The opportunity to build a revolutionary healthcare product and save millions of lives! 

Compensation 

Our estimated salary for this role is between $110,000 - $125,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Butterfly Network does not accept agency resumes.

Butterfly Network is an E-Verify Company. 

Butterfly Network is an equal opportunity employer.  Regardless of race, traits associated with race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

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