Client Success Management Intern

Client Success Management Intern - (Remote, US)

We are seeking a motivated and detail-oriented Client Success Management Intern to join our Client Success and Account Management team. During the internship, the intern will conduct a continuous analysis of our short-form clip content library for a product rollout. This will involve evaluating the current state of our collection, pinpointing content gaps, and identifying opportunities for existing partners to enhance their offerings based on content needs. Additionally, the intern will use these insights to identify new partners and collaborate with the sales team on lead generation while tracking progress of agreements. At the conclusion of the internship, the intern will present their findings, highlighting the results of leads generated, agreements made, and any new content added to the library.

Key Responsibilities:

• Assist the Client Success and Sales teams with administrative duties and client-related projects.
• Organize and track client feedback related to feature releases, ensuring feedback is documented and shared with the support and engineering teams.
• Compile and maintain reports related to various company initiatives.
• Support with basic client inquiries about agreements, utilizing an understanding of the company’s agreement structure to address business questions effectively.
• Help organize and maintain documentation for company processes, ensuring all materials are up to date.
• Support the maintenance and cleanliness of the CRM database.
• Review and compile meeting notes to gather and report on client feedback.

Qualifications:

• Strong organizational and communication skills.
• Interest and basic knowledge of new media technology including video streaming platforms
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a focus on accuracy.
• Comfortable working with clients and internal teams.
• Enthusiasm for learning and contributing to team success.