Client Success Account Manager

About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our welcoming, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion in the workplace

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued.

A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We will continue to remove barriers for all, and in particular barriers facing people from underrepresented groups.

The Role / Position Overview

FT Locations is the world's most comprehensive and trusted provider of investment promotion and economic development data and digital solutions for the foreign and domestic direct investment industry.

The Client Success Account Manager is responsible for representing economic development data products to help a location make better strategic decisions. You will manage the client relationship post-sale to ensure a positive and productive experience. This includes:

• Onboarding and Training: Providing initial training and support to familiarise clients with the product.
• System Updates: Maintaining client records within the Account Management System (AMS) and Blink, including contracts, user access, and opportunity management.
• Quarterly Usage Reviews: Monitoring client usage statistics to identify areas for additional training or support, and potential opportunities for growth.
• Client Upgrades: Proactively recommending product upgrades or additional products based on client needs and usage patterns. Assessing and potentially adjusting renewal fees based on usage and pricing.
• Cross-Selling and Account Growth: Identifying opportunities for cross-selling and account expansion through regular client engagement and needs assessments.
• Risk Management: Monitoring client usage to identify and mitigate potential risks.
• Manage all renewals opportunities in Canada, Latin America and other regions as needed
• Manage Customer Questions and Support to answers all questions and concerns in a timely manner and communicate with data and product teams as needed

Required Skills and experience

• 1-2+ years experience in project management/account management
• Strong understanding of FDI and Economic Development
• Proficiency in the writing and speaking in the Spanish language
• Excellent client service communication skills via email, presentation, etc.
• Familiarity with CRM and project management tools such as Salesforce, Asana
• Preferred experience with B2B customers or software clientele
• Must possess outstanding organizational skills and a strong attention to detail

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), health coverage (medical, dental & vision insurance), 401k and company match, enhanced parental packages, and Giving Back opportunities. Full details of our benefits can be found here.

Accessibility

We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected] and a member of our team will be happy to help.

Further Information

A reasonable estimate of the salary range for this role is $66,560 - $70,000 annually. To ensure pay fairness, the successful candidate will be offered a salary within the estimated salary range based on a number of considerations including but not limited to: skill set; experience and training; certifications; and other business and organizational needs. We are open to considering applications from other States where the FT already has a presence - the disclosed range estimate is for our San Francisco locations and has not been adjusted for other locations. This is a remote role and can be based in California, Florida, Texas or Arizona.

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