At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
LinkedIn Marketing Solutions is actively seeking a skilled Client Solutions Manager to join our dynamic New and Emerging Business team. As a Client Solutions Manager, your primary responsibility will involve the seamless onboarding and effective management of client relationships. Your focus will be directed towards nurturing the growth of high-potential new customers within LinkedIn Marketing Solutions. Your core objective will be to ensure these valuable clients derive tangible value from their marketing endeavors on our platform.
Client Solutions Managers leverage their knowledge of digital media, superior communication, relationship-building skills, and analytical abilities to provide consultative solutions, to help shape and grow our customer’s business. They provide campaign intelligence and ongoing campaign strategy consultation, including identifying areas where LinkedIn can provide more value to our clients through current marketing campaign expansion and leveraging data and analytics to build a case for upselling and renewal opportunities.
In this role, you will be measured by your ability to build, cultivate, and partner with our clients as well as the ability to convert clients into long term customers. We are looking for a strong team player who is comfortable managing multiple clients, campaigns, and projects concurrently.
Responsibilities
- Provide clients with a best-in-class campaign onboarding experience
- Educate and nurture clients through objective-based and insight-driven guidance
- Partner with an Account Executive to create a seamless post-sale client handoff experience with clear expectations set on service levels, so we continue to delight the customer on an ongoing basis
- Identify opportunities to scale onboarding and education for our new clients
- Consult and own all aspects of the client’s media campaigns including targeting, implementation, optimisation, and reporting
- Proactively analyse and optimise customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met
- Leverage superior communication and relationship-building skills to manage relationships with multiple stakeholders, both internally and externally
- Advise on creative and content quality and development, leveraging marketing expertise to maximise performance and delivery
- Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met
- Evaluate long-term opportunities to meet client’s business objectives succeeding their campaign experience
- Build data-driven business cases based on client success metrics to showcase the value proposition for continued investment by the client
- Own renewal and always-on conversations with clients
- Prioritise a “dynamic” Book of Business effectively (considering long-term fit for LinkedIn and growth potential in a channel-agnostic manner)
- Convert service to sales and incremental revenue
Basic Qualifications
Preferred Qualifications
- 1+ years of auction-based or programmatic campaign management and optimisation experience (i.e. Google Adwords, SEO/PPC, ad exchange/trading desks)
- Experience in advertising sales and media account management
- Demonstrated analytical background and experience with statistical analysis, return on investment modelling, and advertising/media analytics
- Ability to think strategically with a proven track record of providing consultative and data-driven solutions
- Demonstrated understanding of internet advertising technology and marketing automation
- Ability to effectively manage time, prioritise tasks and work within deadlines with little supervision
- Ability to work independently and collaborate cross-function
Suggested Skills
- Customer Relationship Management
- Communication
- Problem solving
- Collaboration
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