Aleph is recruiting for one of the leading destinations for short-form mobile videos Worldwide. This app inspires creativity, enables everyone to be a creator, and encourages users to share their passion and creative expression through their videos.
The Client Solutions team is responsible for campaign execution and success, working closely with the Client Partner team to deliver a first-class service to clients. Working with the top agencies and brands across Latam to educate and inform about the exciting evolution of this platform and Aleph
Main Responsibilities
- Act as a consultant for top Key accounts
- POC for clients to deliver campaign management and reporting on time
- Provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery.
- Ensure that SLAs are respected to become 1st class in client service
- Performance side: optimize accounts to increase spend and on the reservation side, you will need to manage the project to success
- Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client-facing reports.
- Be the premium contact of the Sales Team.
- Participate in strategic planning with sales to grow or generate new business opportunities.
- Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)
- Work and collaborate with a diverse group of internal cross-functional teams, and support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
- Organize & manage account information, assets & data, and reports.
- Keep an accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements
- Work with the product and campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimization of campaigns
Skills and Experience Required
- Bachelor’s degree in Advertising, marketing, business, or tech
- At least 3 years of experience in client relationship management and digital media.
- Experience managing campaigns across digital platforms and ad tech products.
- Deep understanding of the digital landscape and a passion for social media.
- Ability to manage large customer relationships and manage through conflict, driving groups to collective business decisions.
- Strong communication and people skills (working directly with clients).
- Strong time management and problem-solving skills. Detail-oriented, with exceptional organizational skills. Ability to multi-task under challenging deadlines while still focusing on details.
- Self-starter, fast learner with a start-up spirit
- Aptitude, creativity, and a preference for working in collaborative teams and across business units.
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