Client Solution Consultant/Retailer Liaison - Internal role

About this Job

The Client Solution Consultant/Retailer Liaison is the link between the commercial and the operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities.

Responsibilities

• A key point of contact for Business Clients in all operational matters (delivery delays, data changes, data quality issues, execution, etc.),
• Converting the clients’ needs into internal work orders,
• Responsible for the efficiency of the databases, including optimizations and suggestions for the Client,
• Quality assurance procedures,
• Client presentations of the complete production process,
• Remote communication with the client (phone/Teams, e-mail).

Qualifications

• Advanced English and Portuguese knowledge, both spoken and written is a must
• Bachelor's degree in economics, Marketing, Computer Science or another relevant field
• Minimum 1 year of Operational and/or Client facing experience,
• Ability to work in a cross-functional environment with demanding clients
• Distinct communication skills (especially in remote communication), both spoken and written
• Good negotiation and influencing skills
• Good Microsoft Office skills, especially in Excel and PowerPoint
• Combination of profound operative skills and client orientation.

We offer:

• Stable working environment with an employment contract,
• A possibility to create an individual career path, additional trainings, access to Linkedin Learing
• A possibility to engage in charity actions and participation in numerous social activities organized within the company,
• Work in hybrid model (2 days a week from the office)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.