Koddi is a fast-growing technology company looking for people who are passionate self-starters. We are searching for a Client Services Manager to join our growing customer strategy team. team. As a client services manager for this team, you will be responsible for partnering with premier travel brands to create data-based, automated solutions to achieve their greater business objectives. You will leverage our industry-leading technology to manage large scale digital marketing campaigns and examine trends to provide valuable and actionable insights to our clients.
A Client Services Manager coaches, trains, and supports Account Leads to be successful in assisting Digital Marketing Analysts in prioritization, problem-solving, and focusing on the strategic, high-impact initiatives for our clients. In addition, a Client Services Manager is responsible for working with and nurturing relationships with publishers and clients to drive strategic, high-impact growth. This role is key in creating and building team and company culture and owning strategic internal projects and initiatives.
What you will do
- Train, develop, and coach Account Leads
- Manage ongoing projects and deliverables
- Confirm progress and completion of high-level and strategic projects
- Provide high-level checks of client performance and guidance on opportunities
- Facilitate “closing conversations” with teams
- Provide strategic insight on client calls and written communication
- Maintain strong relationships with publishing partners, including ownership of touchbases, regular visits, and feedback on products
- Drive client growth specifically with new opportunities from new or existing publishers and productsReview client performance at a high level to find trends within the data and ensure that
- Account Leads are assisting Digital Marketing Analysts in proper optimizations
- Lead and own strategic initiatives with heavy emphasis on automation
- Assist in cross-team communication between the client services team and other key internal teams
- Develop and execute testing initiatives
- Oversee the development of quarterly business reviews (QBRs) for clients, including coaching presentations and leading key conversations
- Assist with new client onboardings and sales pitches as needed
- Contribute to team knowledge by researching and sharing info on the industry, competitors, and solutions
- Lead collaboration, brainstorming, and product repositioning
- Review client workload, service plan, and deliverablesDefine, refine, and communicate client strategy
- Oversee creation and maintenance of metasearch and marketing plans
What skills and experience you bring
- 4+ years of experience (or related coursework), including 2+ years of management experience
- Deep understanding of online travel agencies (OTA) and supplier account behavior and trends, including background working with varying sizes of accounts
- Advanced analytical skill set including the ability to mine data for trends and communicate opportunities effectively with data and visuals
- Management of multipoint communication, with strong written, verbal, and interpersonal skills
- Representation for Koddi at industry events and meetingsAbility to work effectively in both independent and team environments
ABOUT KODDI
Koddi is a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi’s platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue.
