Client Services Manager, Events

About the Role

Live journalism is central to our mission at Semafor. Our goal is to foster dialogue, produce compelling journalism, create newsmaking moments, and provide our audiences with a world-class live experience through our events. Since our launch, we have built an innovative live journalism platform that includes major news-breaking summits, in depth interview series, and insightful roundtable events. We are now rapidly expanding our live journalism business.

The Client Services Manager, Events is responsible for managing and organizing post sale client management and client service for the events business. This role serves as the primary point of contact for clients after the sale is closed and before an event is executed, ensuring a seamless transition from sales to event execution. This position requires an extremely detail-oriented person who can effectively coordinate with clients and internal teams to ensure the successful execution of events. Think: air traffic control, seamless, white-glove client interaction and efficiency. 

Your Responsibilities

• Serve as the primary point of contact for event clients post-sale
• Responsible for creating client-facing kick-off materials and ensuring all connective tissue from pre-sale is accounted for, including strategic goals, objectives, and expectations.
• Providing clients with regular updates and reports on event progress, addressing any concerns or issues promptly and professionally.
• Organizing weekly post-sale client meetings, bringing together the appropriate members of the editorial, events, and audience teams as needed. 
• Ensuring all client-facing members of the team are briefed on roles and responsibilities ahead of any client interaction.  
• Playing air traffic control with post-sale client management as questions and shifts arise. 
• Managing pre and post call client communication – including sending call agendas and post-call action item summaries in a timely manner. 

What Makes You Qualified 

• 3+ years of experience in account management, client services, or project management, preferably within the events or media industry
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in project management tools and software, with a preference for Asana
• Deep experience in blue chip client management 
• Exceptional communications skills 
• Knowledge of event production and logistics a plus
• Ability to work independently and collaboratively in a fast-paced environment.
• A passion for journalism and live events, with a commitment to delivering high-quality experiences for clients

Comprehensive employee benefits: unlimited PTO, medical, dental, vision, short & long-term disability, flexible spending, health savings accounts, life insurance, 401(k), pre-tax commuter benefits. 

Salary Range:

The base annual salary for this position at the time of posting will range from $85,000 - $120,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications.