Client Services Manager

Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

What you’ll bring to the table:

The Client Services Manager as we call this role internally)is a strategic and pivotal role; it is accountable for building relationships between the Cub and its clients, managing current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations.

Specifically, we are looking for an experienced account manager that is comfortable with the day to day management of the relationship, AND can bring real commercial capability to bear to grow clients and revenue.

• Managing an average portfolio of 3 clients, ensuring that the service delivered to both clients and AND Digital’s people results in a great experience all round.
• Identifying opportunities and bringing the appropriate AND capabilities to bear.
• Understanding client priorities and outcomes and how to commercialise them for AND.
• Building relationships with stakeholders and AND Digital’s people you will be responsible for swiftly resolving issues raised by the stakeholders or AND’s people.
• Responsible for building and sourcing a team for the client, depending on the needs and skills of our people and attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date.
• Acting as a trusted point of escalation for the client and delivery team, resolving issues for success
• Manage the NPS, measure performance and client satisfaction on a quarterly basis
• Support account growth and relationship development planning

Why join AND Digital?

We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
• Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
• A safe environment for you to be yourself and challenge yourself.

Benefits:

• 26 days holiday allowance + bank holidays
• 13 days per year for innovation or upskilling
• 2 days per year for volunteering
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan 
• PLUS many more

For a full list of benefits - click here

Equal Opportunities Statement

At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.

We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.